Shipping and Returns
Shipping & ReturnsOnce an order is placed and accepted, allow for a 48 hour handling time during the regular business week. If an order is submitted during a weekend or holiday, handling will begin with the next business day. Shipping is generally made via United Parcel Service (UPS) to a verified street address and a signature will be required to complete delivery. Other shipping methods are available if required; please contact us at (630) 837-3733 if this is needed.Return PolicyWe stand behind each of our new products; we also stand behind the product description and selection advice offered through our web site and and by our knowledgeable staff. Customer satisfaction is our highest priority and we understand a return or exchange may be essential to this goal. Below are Goodtime Music's terms and conditions regarding the return, refund, exchange and cancellation of ordered new merchandise through our web site along with our used gear return policy.
If you have any questions about our Return Policy, please, email us at firstname.lastname@example.org, or call us at (630) 837-3733.
Once delivery has been made, we offer a 24 hour approval period on web site ordered, normally stocked, new products. To return an item, you must call Goodtime Music within 24 hours of delivery to get a Return Authorization number and return shipping instructions. Returns can be made at our store, or by shipping to us. All returns will incur a 5% restocking fee along with any order related expenses (such as shipping costs). Unauthorized returns are not acceptable. If shipping your return, the return must ship back to us within 24 hours of Return Authorization number issuance and the Return Authorization number must be clearly written on the outside of the return packaging. A merchandise return package without a clearly visible Return Authorization number may be refused.A returned item must be received by Goodtime Music as complete, undamaged, unregistered and show no signs of wear or use; it must be in the same condition that it was shipped out. A copy of the sales receipt must accompany the returned item along with all original unaltered packaging, complete documentation, tags, accessories, etc. Any returned item not explicitly following this policy will be subject to a minimum 25% restocking fee.
Customer is responsible for shipping charges on all returned items, both the original delivery cost and return delivery. If the item shipped free, the original delivery charge will be deducted from any refunds or credits along with any costs incurred if the returned item needs to be brought to it's original condition.Returns are not accepted on the following items: Damaged Items, Modified Items, Special Orders, Layaway, Closeout Items, Oversize/Overweight Items, and/or specified Discontinued Items. See Used Gear below for our return policy on used items.
Returning by Mail/Ship
Returned items must be sent via insured, prepaid delivery. We recommend major shipping companies like UPS or FedEx; this will ensure you can track your return package. We will not accept CODs.
Send returns (with a clearly visible Return Authorization number on the package, and include a copy of the invoice) to: Goodtime Music, 3 W. Streamwood Blvd., Streamwood, IL 60107
Refunds and Exchanges
After the returned item has been fully inspected, accepted and inventoried for return, a refund will be issued minus a restocking fee and all applicable shipping/handling/reconditioning costs. Fees and costs may be adjusted or waived for exchanges, or items returned for store credit.
To cancel an order placed through our web site, please call us by phone at (630) 837-3733. We will make every effort to stop your order before delivery is attempted; however, we can not guarantee stop delivery when on route.
With regard to Used Gear and our return policy, all Used Gear (instruments and related musical products) is sold "As is" with no returns accepted. At our discretion, this policy can be subject to review on an individual case basis. Prior to purchase of any used product, please call us by phone with questions about a specific item and this policy.